Frequently Asked Questions

• I like what I've seen, what do I do now?

  
  

  • My headpieces are made to order; I can make a replica similar to one on my website, combine designs and finishes or make something completely unique.
  • Please contact me with the reference number of the one(s) you like, detailing any specific requirements you may have.
  • I will then arrange a consultation by email, phone or in person, where we can discuss style, finish, colour and any specific requirements. There is no obligation with a consultation.
  • Upon placing an order a cheque will be required; once cleared the item will be dispatched.

  
  

• How can designs be adapted?

  
  

  • Style of mount: alice band, circular tiara band, comb, clip
  • Type of finish: depending on the design I can use leather, paper, felt, suede, metal leaf with the veneer which can also be painted with acrylic, ink, glossy enamel etc. Please see the products pages for ideas and if is not shown- please ask!
  • Colour matching: to make a perfect match, I require a swatch of fabric. If this isn’t possible then I can work from a paint card match.
  • Type of gem: I use diamante studs which are available in many colour options- see finishes page for examples and I can incorporate other types of beading if required.
  • Size: it could be made smaller, bigger, longer, thicker, thinner, flatter.
  • Design: it could be a design you’ve seen on the website, an adapted version or a completely new style.
  • Where its worn: which part of your head you prefer to wear it and how it sits with your hairstyle.

• How will you design my headpiece?

  
  

  •  I would always prefer to meet you at my studio where I have all my samples and materials to hand. Appointments can be arranged at your convenience. I appreciate that this has geographical restrictions so alternatively I can undertake a consultation by phone or email so that I can fully understand your requirements. If necessary, I will send you samples for your approval and sign off before going ahead with the order.

• How soon can I have my headpiece?

  
  

  • As all items are made to order, please allow 3 - 4 weeks from receipt of order and cheque.
  • An express service is also available but please contact me before ordering so I can confirm your requirements. Your headpiece will be sent by Royal Mail Special delivery for an express postage charge of £20. This service is only available within the UK.

• How much does a headpiece cost?

  
  

  • Prices shown on the products pages are for the headpieces shown.

  • For variations in design, the price is based on the style and finishes used which will be discussed with you at every stage.

• Can I try your headpieces on before I place an order?

  
  

  • Please contact me to arrange an appointment to try them on at my studio.

• Is it possible to make duplicates of the same design for my bridesmaids?

  
  

  • Duplicate pieces can be produced for bridesmaids, but as they are handmade please bear in mind that there may be very slight variations.

• Why is my headpiece slightly different from the design shown on your website?

  
  

  • All my headpieces are individually handmade so please bear in mind that there may be very slight variations to those shown on the website.

• What is the delivery charge?

  • Standard postage is £6.00. Parcels are sent by Special Delivery and are fully insured within the UK. Please contact me for overseas postage costs.

  • Express postage charge is £20 and is only available within the UK.

• What if the item isn't suitable when I receive it?

  
  

  • I want you to be really happy with your headpiece so if you are not completely satisfied, then please contact me within 24 hours of receipt so that the problem can be discussed immediately.

• I have a question that your site does not answer, what should I do?

  
  

  • I am here to help and advise. No question or enquiry is too trivial, so please ask away!